Terms and Conditions of Cooperation

My name is Andre Battah. I am a travel mentor.

In this document I describe how you can benefit from the services I provide.

If I write in this document:

“You” or “Client” – I mean any person who uses my services,
“I” or “Service Provider” means Andre Battah, address: Apartment 26 Bloomsbury House, 27 Guildhall Road, NN1 1AG, Northampton, UK

You can contact me by email: [email protected] or by phone, WhatsApp: +15068711543.

I use some words and phrases in a specific sense (e.g. Page). I capitalize them and explain them in the glossary at the end of this document.

What services do I provide?

I provide services via the Internet (online).
These include the following services:
Le Travel Hotel Research Voucher (Single Trip)
Le Travel Hotel Research Voucher (Multi Trip – up to 3 hotels)
Le Travel Flight Research Voucher (Single Trip)
Le Travel Flight Research Voucher (Multi Trip – up to 3 flights)
Le Travel Hotel + Flight Research Voucher (Single Trip)
Le Travel Hotel + Flight Research Voucher (Multi Trip – up to 3 hotels & 3 flights)
Le Travel Checker
Le Travel Helper
Le Travel Creator
Le Travel Annual Subscription (valid for 12 months from the date of purchase)
Le Travel Mentoring Services.
Detailed information about individual services, such as price or duration, can be found on the Website. You can also ask me about them by email or phone. The prices given are gross prices.
I provide services to adults.

How can you make an appointment?

As a rule, all meetings are paid.
The first meeting may be preceded by a free consultation. The rules for free consultations are described in the Regulations.
If you would like to use any of the services I provide, please contact me by email: [email protected] . We will arrange the date and details of the meeting by email or via WhatsApp.
Before the first meeting, I will send you a summary, payment information and a Client Card with a request to fill it out, sign it and return the scan or photo within 48 hours – this is a necessary condition for starting cooperation.
After receiving a scan or photo of the signed Client Card, I will send you an email confirming the booking of the agreed meeting date. When you receive this message, an Agreement will be concluded between us regarding the provision of a specific service. The Agreement is concluded in English, in accordance with the provisions of Polish law. The content of the Agreement consists of this document (Principles of Cooperation), possibly also our additional arrangements (written, e-mail or verbal).
You will pay for the meeting or the chosen service via the electronic payment system.
Payment in advance is required. Payment must be received in my bank account no later than 48 hours prior to the booked date, otherwise the meeting or the service will be considered cancelled.
If applicable during the first meeting, we set dates for subsequent meetings.
The validity period of any packages or the annual subscription is counted from the day of the purchase. Meetings within the package can only take place during the validity period of the package. After the expiry of the validity period of a given package, you are not entitled to claim a refund for unused meetings.

What will our cooperation look like?

You may not record or otherwise record the course of meetings without my consent.
If you are late for your appointment, it will not be extended and the price will not be reduced.
Even if you successfully schedule an appointment, I may refuse to provide the service if:
I will assume that you are a minor or do not have legal capacity and your legal guardian will not act on your behalf,
I will assume that you are under the influence of psychoactive substances or alcohol,
you will be aggressive or you will violate my personal rights.
I may refuse to provide the service also if I consider that:
the provision of the service would violate applicable laws, ethical principles or the rights of third parties,
the provision of the service may pose a threat to your health or life,
the reported problem will go beyond the scope of the services I provide,
my competences are not sufficient or the services I provide are not appropriate for the reported problem,
the state of your mental and physical health does not allow for the effective provision of services.
If I refuse to provide the service in the situations indicated above, this will be tantamount to immediate termination of the Agreement.
Remember that:
the services I provide are not health services, and are not travel booking services,
I cannot guarantee that you will achieve the result you expect – achieving the desired effects depends to a large extent on your commitment,
At each stage of the consultation, I can suggest you a different form of assistance, e.g. starting psychotherapy or referring you to another specialist such as travel agent.
For an online meeting, you must have:
a computer, tablet, phone or other device equipped with a webcam and microphone,
fast internet connection – minimum 512kb/s (upload and download),
access to the updated version of the messenger,
active email account.
In order to hold an online meeting, we use external service providers’ messengers (e.g. ZOOM). Service providers have their own regulations, rules for processing personal data, which we must comply with. Before the meeting, familiarize yourself with these documents.
Before the meeting, we will establish which messenger we will use. If there is a sudden interruption in the Internet connection, our second option for contact is WhatsApp.
A few minutes before the scheduled meeting time, prepare the appropriate conditions and wait for me to connect.
To ensure the safety of online meetings, we are committed to:
using only computers with a current legal operating system, antivirus software and the latest version of the messenger we use installed,
using only secured internet connections,
setting a secure password for your computer and instant messaging applications,
securing equipment and passwords against access by third parties,
securing data located on the computer and on the servers of internet platforms or those portals where the materials are placed after the session against access by third parties; in particular, this applies to the records of text chat conversations and notes sent by e-mail.
During the online meeting, no third parties are allowed in the room where the meeting is being held.
I am not responsible for any technical problems or technical limitations on the equipment you use that prevent you from using the online meeting properly. If we are unable to hold the meeting due to technical reasons on your part, you are not entitled to any claims, including in particular a claim for a refund of the payment made.
In the case of mentoring, the terms of cooperation will be established individually. Typically, my support includes a minimum of one online session. The length of each mentoring session will depend on the specific option you have purchased.

How can you reschedule or cancel a meeting?

If for some reason you cannot attend the meeting, please inform me immediately (at least 48 hours before the meeting). You can cancel the meeting by e-mail or phone.
If you cancel a meeting as part of a package, you can make up for it until the end of the package validity period. If I do not have available dates or you do not choose any of the proposed dates, you will not be entitled to request a refund for the canceled meeting.
If you do not cancel the meeting as indicated above and do not connect with me online at the agreed time, the meeting is subject to a fee of half the price of the service. We can agree that I will refund you half of the payment made or that we will count it towards the next meeting.
If the meeting does not take place for reasons solely attributable to me, I will propose an alternative date. If we are unable to agree on a convenient date, I will refund your payment.

What are my obligations under the concluded Agreement?

I am obligated to provide services in accordance with the Agreement.
The scope of my liability results from generally applicable legal provisions, in particular the provisions of the Civil Code.
If you find that I have not fulfilled the Agreement, you can file a complaint (e.g. by email). I will consider the complaint within 14 days of its receipt.
If the complaint procedure does not bring the expected result, you can use:
mediation conducted by the locally competent Provincial Inspectorate of Trade Inspection,
assistance of the locally competent permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection,
free assistance from the municipal or district consumer ombudsman – depending on your place of residence,
online ODR platform available at: http://ec.europa.eu/consumers/odr/ .

What else should you know?

Each service and the materials produced in connection with it are individually prepared for a specific Client, and therefore constitute my intellectual property and are subject to appropriate protection. Distribution, copying, resale, public or individual sharing without my written consent is prohibited.
The principles of processing your personal data in connection with the provision of services are described in the information attached to this document.
For important reasons, I may change the content of the Terms of Cooperation. As a rule, our Agreement will be governed by the document in force on the day of its conclusion. If, in connection with the change of the Terms of Cooperation, I wish to change the rules of the Agreement that is binding on us, I will inform you about this at least one month in advance. If you do not accept the changes, inform us about this before they become effective – in such a case, we will terminate the Agreement.
The current wording of the Cooperation Principles is effective from 01/09/2024
Capitalized terms have the following meanings:
Agreement – an agreement regarding the provision of services by the Service Provider, concluded between the Service Provider and the Client, in the manner and under the terms described in this document,
Website – https://letravelogist.com/
Terms and Conditions of Cooperation – this document.

INFORMATION ON PERSONAL DATA PROCESSING

I take care that your personal data is safe. I act in this respect in accordance with the GDPR (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC) and other applicable regulations.

Who is the administrator of your personal data?

The administrator of your personal data is Andre Battah, address: Apartment 26 Bloomsbury House, 27 Guildhall Road, NN1 1AG, Northampton, UK.

You can contact me by email: [email protected] or by phone, WhatsApp: +15068711543.

Why and on what basis do I process your personal data?

I process your personal data for the purpose of:

conclusion and performance of a contract for the provision of services, pursuant to Article 6 paragraph 1 letter b) of the GDPR,
making settlements, including keeping accounting books and fulfilling tax obligations, pursuant to Article 6 paragraph 1 letter c) of the GDPR,
resulting from my legitimate interest, in particular for statistical, archiving, quality and satisfaction research, direct marketing purposes, pursuant to Article 6 paragraph 1 letter f) of the GDPR,
possible pursuit of claims and defense against claims, pursuant to Article 6(1)(f) of the GDPR.

I process special category data, including health data, based on your consent.

How long do I process your personal data?

I will process your personal data for the duration of the Agreement. After this period, I may process your data until the expiry of the limitation periods for claims (generally six years from the end of the calendar year in which the agreement ceased to apply).

Additionally:

data processed for the purpose of fulfilling obligations arising from legal provisions, including tax law, will be processed for the period necessary to fulfill these obligations,
in the event that data is processed on the basis of my legitimate interest, it will be processed until the interests that constitute the basis for such processing exist or until you object to such processing,
if data is processed on the basis of consent, it will be processed for the time necessary to achieve the purpose or until the consent is withdrawn.

Who do I share your personal data with?

I may transfer your personal data to my trusted associates, such as a software provider, payment provider, accounting office, entities providing legal, marketing, statistical and archiving services, and an online consultation platform.

In order to ensure the highest quality of services, I use the services of other suppliers, e.g. in the field of IT support. In connection with this, your personal data may be transferred outside the European Union. In such a case, the transfer of data will take place on the basis of an appropriate agreement containing standard data protection clauses adopted by the European Commission, or on the basis of an appropriate decision of the European Commission.

What are your rights?

Due to the fact that I process your personal data, you can:

request information about what personal data I process about you (so-called right of access),
request the rectification of your data if it becomes outdated, incomplete or otherwise incorrect,
request the deletion of your data if you believe that your personal data should no longer be stored by me (in certain cases we may refuse to delete the data),
request the restriction of the processing of your data (in the situations described in Article 18 of the GDPR),
request the transfer of your data to another administrator,
object to the processing of the data that I process based on my legitimate interest,
file a complaint with the President of the Personal Data Protection Office if you believe that the processing of your personal data violates the provisions of the GDPR.

What else should you know?

The provision of your personal data is a condition for the conclusion and performance of the Agreement.